Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vornestoreseervice@gmail.com. Please note that returns will need to be sent to the following address: [Return address will be provided after your return request has been approved.] 

If your return is accepted, we will provide you with the return address and instructions on how to send your package. Return shipping costs are the responsibility of the customer.

You can always contact us for any return question at vornestoreservice@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return. If approved, refunds  be issued to your original payment method within 10 business days.

Refunds are issued to your original payment method within 10 business days after approval.

Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days passed since your refund was approved, please contact us at vornestoreservice@gmail.com .